Privacy Policy

Privacy Policy
Effective Date: July 29, 2026
Privacy Statement
Nathaniel J. Khoe D.D.S., Inc. ("Practice," "we," "our," or "us") is dedicated to protecting the privacy of our patients and visitors to our website.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit:
https://www.khoedentist.com/
or when you request an appointment, communicate with our office, use our services, or receive SMS/text messages from us.
This Privacy Policy applies to our website and electronic communications. It does not replace our separate Notice of Privacy Practices, which explains how your Protected Health Information (PHI) is used and disclosed under the Health Insurance Portability and Accountability Act (HIPAA).
By using our website or providing information to us, you consent to the practices described in this Privacy Policy.
 
Information We Collect
We may collect personal information that you voluntarily provide, including:

• Name

• Mailing address

• Email address

• Telephone number and mobile phone number

• Date of birth

• Insurance information

• Payment information

• Appointment requests

• Information submitted through online forms

• SMS/text communication history

• Questions, comments, or other information you provide

• Other information necessary to provide dental services

We may also collect non-personal and technical information automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Website usage information

• Cookies and analytics information

• General demographic or usage information used to improve website performance

This information helps us improve our services, enhance your website experience, and maintain secure operations.
 
How We Use Your Information
Nathaniel J. Khoe D.D.S., Inc. may use information we collect to:

• Provide dental services

• Schedule, confirm, and manage appointments

• Respond to inquiries, questions, and feedback

• Send appointment reminders

• Send customer care communications

• Notify you when you are due for dental exams, cleanings, or recommended treatment

• Process payments and related transactions

• Provide requested information or services

• Communicate with you regarding your care

• Inform you about services, updates, or practice information when permitted by law

• Analyze website usage trends and improve website functionality

• Maintain security and prevent fraud

• Comply with legal and regulatory obligations

• Protect our rights, property, patients, and business operations

 
SMS Messaging Privacy
If you opt in to receive SMS messages from Nathaniel J. Khoe D.D.S., Inc., we may send conversational and customer care messages related to your dental care and communications with our office.
Messages may include:

• Appointment confirmations

• Appointment reminders

• Appointment scheduling and rescheduling updates

• Customer care communications

• Responses to your questions or requests

• Treatment follow-ups

• Preventive care reminders

• Office announcements related to your appointments

Message frequency varies depending on your appointments and interactions with our office.
Message and data rates may apply.
You may opt out at any time by replying:
STOP
to any text message.
For assistance, reply:
HELP
or contact our office at:
(626) 305-1320
Consent to receive SMS messages is not required as a condition of receiving dental treatment or other services.
 
We do not share, sell, rent, or disclose consumer personal data to external organizations for their own marketing or independent use.
Your data will not be transferred to external organizations.
If we use external service providers to support our website or communications, they may process consumer personal data only when strictly necessary to perform services on our behalf and only for that limited purpose.
This includes phone numbers and SMS consent data. Phone numbers and SMS consent data are not shared with third parties except when strictly necessary to support services provided on our behalf.

• Consumer personal data is limited to necessary internal use and necessary service-provider processing.

• Phone numbers and SMS consent data are handled only for necessary operational purposes.

• We require any service provider acting on our behalf to use the data only as needed to provide the requested service.

 
SMS Information Privacy
We respect your privacy.
We do not sell, rent, or share your personal information, mobile phone number, or SMS consent information with third parties or affiliates for marketing or promotional purposes.
SMS consent information is never shared with third parties or affiliates for marketing purposes.
We may share information with trusted service providers who assist us in operating our practice and providing services, including:

• Appointment scheduling providers

• Electronic health record providers

• Payment processors

• Website hosting providers

• Technology providers

• Electronic communication providers

• SMS delivery providers

• Professional advisors

These providers are authorized to use your information only as necessary to perform services on our behalf and are expected to maintain confidentiality and appropriate security safeguards.
 
HIPAA Notice
Nathaniel J. Khoe D.D.S., Inc. is a healthcare provider and complies with HIPAA requirements.
Protected Health Information (PHI) is used and disclosed only as permitted or required by applicable law.
Patients receive a separate Notice of Privacy Practices, which explains:

• How we may use and disclose PHI

• Patient rights regarding health information

• Our legal duties to protect PHI

• How to file a privacy complaint

Nothing in this website Privacy Policy limits your rights under HIPAA.
 
California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), subject to applicable healthcare-related exemptions.
Depending on applicable law, you may have the right to:

• Know what personal information we collect

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of personal information where permitted by law

• Request information about collection and disclosure practices

• Exercise privacy rights without unlawful discrimination

Because much of the information maintained by our dental practice is regulated by HIPAA, certain information may be exempt from CCPA/CPRA requirements.
 
Non-Marketing Communications
We may contact you for non-marketing purposes, including:

• Appointment communications

• Treatment-related information

• Account updates

• Security notices

• Important practice announcements

Even if you opt out of marketing communications, we may continue sending necessary service-related communications.
 
Cookies and Website Analytics
Our website may use cookies and similar technologies to:

• Improve website functionality

• Understand website visitor behavior

• Measure website traffic

• Analyze website performance

• Improve user experience

You may disable cookies through your browser settings. However, disabling cookies may affect certain website features.
 
Information Sharing and Disclosure
We do not sell, rent, or lease your personal information.
We may disclose information when necessary:

• To provide requested services

• To service providers assisting our operations

• To comply with subpoenas, court orders, legal requests, or applicable laws

• To protect the safety and security of patients, visitors, and the public

• To protect our rights, property, and business operations

 
Children's Privacy
Our website is not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13 without appropriate parental or legal guardian consent.
If we become aware that personal information from a child was collected improperly, we will take reasonable steps to address the situation.
 
Third-Party Websites
Our website may contain links to third-party websites.
Nathaniel J. Khoe D.D.S., Inc. is not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
 
Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.
Our website may use security technologies, including SSL encryption, to help protect information transmitted online.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
 
Your Privacy Choices
You may:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain information where legally permitted

• Opt out of marketing communications

• Opt out of SMS communications by replying STOP

Healthcare record retention requirements may limit certain requests.
 
Data Retention
We retain information only as long as necessary to:

• Provide dental services

• Maintain healthcare records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

 
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated Effective Date.
Your continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.
 
Contact Us
If you have questions or concerns regarding this Privacy Policy or our privacy practices, please contact us:
Nathaniel J. Khoe D.D.S., Inc.
1016 E. Huntington Drive
Duarte, CA 91010
Phone: (626) 305-1320
Email: Khoedentistry@gmail.com
Website: https://www.khoedentist.com
 
Accessibility
If you are vision-impaired or require assistance accessing this Privacy Policy or our website, please contact our office at:
(626) 305-1320
We will make reasonable efforts to provide requested information or accommodations.